Laura Mirto

1. Support
2. ...
3. Extending Zendesk Support
4. Converting HTTP targets to webhooks

Does this impact links that are added in Knowledge Base articles?  Thanks, Laura M

• View comment
• Laura Mirto
• Created July 27, 2021 21:16
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up Zendesk Federated Search in your help center

I was able to resolve my create content records issue by using the Postman application instead.  Here is a great article for anyone else who is new to APIs with Zendesk.  https://developer.zendesk....

• View comment
• Laura Mirto
• Created July 23, 2021 00:15
• 1 vote

1. Support
2. ...
3. Channels
4. Advanced customization of Web Widget (Classic)

Hi,  We use the same chat account for our Zendesk Knowledge Base and an external website. Is there a way to hide a chat field for our chat widget for just the external website? Thank you, Laura 

• View comment
• Laura Mirto
• Created July 19, 2021 20:32
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up Zendesk Federated Search in your help center

Hi Eric,  Sure, I did end up opening a ticket for this issue as well.  So I tried two methods. The first was creating a text file with the JSON data and then used the following curl request in my C...

• View comment
• Laura Mirto
• Created July 15, 2021 20:29
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up Zendesk Federated Search in your help center

Hi,  I'm looking for the best method to ingest content from an external website. I've tried testing the curl method for creating an external content record, but I am getting errors. Each property g...

• View comment
• Laura Mirto
• Created July 06, 2021 22:28
• 0 votes

1. Explore
2. ...
3. Building reports
4. Creating reports

Is there a way to create a query with how long the article views were?   

• View comment
• Laura Mirto
• Created March 30, 2021 23:48
• 0 votes