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Danny Koss
Joined Apr 15, 2021
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Last activity Jan 08, 2025
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Latest activity by Danny Koss
Danny Koss commented,
Hi Ifra, thanks very much for the response.
I receive an error when using is_external - I'm guessing this may be because we are using a v1.0 API guide theme. Do you know if that might be the issue? If so, is there a way to reference internal/external articles in the search_results template using v1.0 API?
View comment · Posted Mar 31, 2023 · Danny Koss
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Danny Koss commented,
Is it possible to add icons to the search_results.hbs template? Specifically, I'm looking to add the lock fas icon to search results that are set to "internal."
View comment · Posted Mar 30, 2023 · Danny Koss
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Danny Koss commented,
I can confirm that the messaging authentication is working as designed and conversations from users who have existing end-user profiles are being merged into that profile with the corresponding external ID in our Zendesk environment.
View comment · Posted Sep 19, 2022 · Danny Koss
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Danny Koss commented,
Are there any plans to extend this to the mobile SDKs?
View comment · Posted Feb 09, 2022 · Danny Koss
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Danny Koss commented,
Will it be possible to change the avatar/image of the Answer Bot via this settings page as well? Or is there another way to achieve this?
View comment · Posted Jan 25, 2022 · Danny Koss
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Danny Koss commented,
Thanks, Brett. In reviewing this documentation, it looks like there is a "name" object which maps to the title of the selected field.
https://developer.zendesk.com/rest_api/docs/support/ticket_fields#updating-drop-down-field-options
I haven't had any luck yet in getting the subject to be set as the name/title as opposed to the field tag.
View comment · Posted Nov 11, 2019 · Danny Koss
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Danny Koss commented,
I've had success in auto-setting the subject based on the selected field using code similar to:
$("#new_request").submit(function(e){
var subject_value = $("#request_custom_fields_xxxxxxx").val();
$('#request_subject').val(subject_value);
});
When the ticket comes into Zendesk Support, the subject of the ticket is the tag of the custom field. Is there a way to have the subject set to the user-facing value of the field as opposed to the tag?
View comment · Posted Nov 06, 2019 · Danny Koss
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Danny Koss created a post,
Is it possible to apply a default set of filters when a dashboard is first loaded? Filters seem to be unapplied initially, making it difficult and time-consuming to manipulate data.
Posted Jul 29, 2019 · Danny Koss
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Danny Koss commented,
James,
Thanks for the additional suggestion. I think that setup might work for us. Very much appreciate your help!
View comment · Posted Nov 28, 2018 · Danny Koss
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Danny Koss commented,
No problem at all. During 5p-3a, we'd ideally like calls to go to VM. If that's not an option, we'd like for them to not be forwarded to the overflow line.
View comment · Posted Nov 28, 2018 · Danny Koss
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