Danny Koss
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Total activity53
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Last activity
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Activity overview
Latest activity by Danny Koss-
Danny Koss commented,
Is it possible to reference attributes from an authenticated end-user in the flow builder? For example, if an authenticated end-user begins interacting with the chat bot, would it be possible to us...
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Danny Koss commented,
In ticket views, I am seeing the ticket status "Solved" in place of tickets that have moved into a closed state. Is that expected? In the image below, dark gray "Solved" tickets are actually in a c...
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Danny Koss commented,
I can confirm that the messaging authentication is working as designed and conversations from users who have existing end-user profiles are being merged into that profile with the corresponding e...
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Danny Koss commented,
Are there any plans to extend this to the mobile SDKs?
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Danny Koss commented,
Will it be possible to change the avatar/image of the Answer Bot via this settings page as well? Or is there another way to achieve this?
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Danny Koss created a post,
View social media profile details in Zendesk
We're considering Zendesk for our social media support operations. In our testing, there doesn't seem to be native functionality to view a social user's profile information (tweets, follower count,...
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Danny Koss commented,
Thanks, Brett. In reviewing this documentation, it looks like there is a "name" object which maps to the title of the selected field.https://developer.zendesk.com/rest_api/docs/support/ticket_fiel...
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Danny Koss commented,
I've had success in auto-setting the subject based on the selected field using code similar to: $("#new_request").submit(function(e){var subject_value = $("#request_custom_fields_xxxxxxx").val();$(...
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Danny Koss created a post,
Explore: Default Filter
AnsweredIs it possible to apply a default set of filters when a dashboard is first loaded? Filters seem to be unapplied initially, making it difficult and time-consuming to manipulate data.
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Danny Koss commented,
James, Thanks for the additional suggestion. I think that setup might work for us. Very much appreciate your help!