Danny Koss
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Total activity42
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Last activity
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Activity overview
Latest activity by Danny Koss-
Danny Koss commented,
Are there any plans to extend this to the mobile SDKs?
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Danny Koss commented,
Will it be possible to change the avatar/image of the Answer Bot via this settings page as well? Or is there another way to achieve this?
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Danny Koss commented,
When using the custom metric, I am able to accurately capture tickets assigned from one group to another. I'm trying to get a sense of how many tickets are assigned to a particular group by date. I...
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Danny Koss created a post,
View social media profile details in Zendesk
We're considering Zendesk for our social media support operations. In our testing, there doesn't seem to be native functionality to view a social user's profile information (tweets, follower count,...
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Danny Koss commented,
Thanks, Brett. In reviewing this documentation, it looks like there is a "name" object which maps to the title of the selected field.https://developer.zendesk.com/rest_api/docs/support/ticket_fiel...
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Danny Koss commented,
I've had success in auto-setting the subject based on the selected field using code similar to: $("#new_request").submit(function(e){var subject_value = $("#request_custom_fields_xxxxxxx").val();$(...
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Danny Koss commented,
Is it possible to re-order the email field (ie push lower down on the page) on the new request page?
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Danny Koss created a post,
Explore: Default Filter
AnsweredIs it possible to apply a default set of filters when a dashboard is first loaded? Filters seem to be unapplied initially, making it difficult and time-consuming to manipulate data.
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Danny Koss commented,
James, Thanks for the additional suggestion. I think that setup might work for us. Very much appreciate your help!
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Danny Koss commented,
No problem at all. During 5p-3a, we'd ideally like calls to go to VM. If that's not an option, we'd like for them to not be forwarded to the overflow line.