William Grote
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Total activity150
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Last activity
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Member since
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Following2 users
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Votes32
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Activity overview
Latest activity by William Grote-
William Grote commented,
However in another article, I added an anchor tag, and the anchor appears in the Headings list and there is no Anchors section?
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William Grote commented,
OK, something changed today, now when I am manually adding anchors, and then go to the links, I see a new section called Anchors?
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William Grote commented,
THANK YOU! works just as I had hoped for!
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William Grote commented,
Is there a way to add anchors to longer articles so that a user can jump to that part of the article without making it a clickable link? We are adding in context help tips to our UI and want to all...
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William Grote commented,
NOTE, when using the Submit Request button, both agents and end users are presented with the Customer UI forms, just not when I try to link the form in an article or to a custom button
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William Grote commented,
Jennifer Rowe I am using one of my brands as a Partner Portal, and want to present signed-in users ( including agents) links to take them to forms rather than having them use the Submit a request b...
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William Grote commented,
What would be the best way to synch a scenario where in Salesforce, there are 'parent' or 'umbrella' accounts that contain several smaller organizations, each with different email domains, and our ...
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William Grote commented,
How can I send a link to another agent ( not guide admin, say, full agent or light agent ) to have them look at a draft article if it is not published?
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William Grote commented,
If I have a few articles that are published in a draft section, which of my agents can view them for feedback? Im a bit confused between published articles in a draft section, and articles marked ...
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William Grote commented,
Since you cant create a custom role or clone Light Agent role, is there anyway to have certain light agent 'groups' belong to other groups, to make management of ticket visibility easier, rather t...