William Grote
-
Total activity44
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes9
-
Subscriptions18
Activity overview
Latest activity by William Grote-
William Grote commented,
Any way to add a checkbox? We only use the widget for sales question on our product web pages, but none the less, lots of support related chats come in, and we want an easy way to differentiate th...
-
William Grote commented,
Hi Ramin, we dont use the widget on our own support website, this behavior is concerning Zendesk Support's own chat widget - the chat window that pops when I connect with Zendesk support after cli...
-
William Grote commented,
Heather!!!!! 2a *Bonus* is something I have been trying to do for the past two-three weeks, WOW, this looks like it could be super useful since I was actually looking for a way to trigger a private...
-
William Grote commented,
In this example, the field I want required is "Professional Services - Request Type - which is a to 3 child conditionals, I see how to get the child conditionals to require a value at the various...
-
William Grote commented,
Many of the fields I want to be required for agents to fill out are not needed for SOLVE - but for SAVE / SUBMIT /UPDATE I want to make sure agents enter values in the fields (as part of a checklis...
-
William Grote commented,
Heather thanks! Just to clarify, this is all for Agents / Light agents filling out tickets within the Agent GUI - not for end users - these are internal only tickets that I need to have required ...
-
William Grote commented,
How do I make the parent field to the conditionals required for an agent?
-
William Grote commented,
Hi Andrew - I just noticed the same thing, and I mostly want to hide fields from Light Agents - I thought I was going crazy What's going on with this now, it there a work around ?
-
William Grote created a post,
Adding Ticket ID when you receive an offline notification from Zendesk Chat
It woudl really save time to link the ID of the ticket that was created from the Offline chat form be included in the email notification from zopim so that you could easily find the ticket and see ...
-
William Grote commented,
We were dealing with the same issue and just discovered a workaround 1. Create the doc in MS Word with any formatting you need - bullets, anchors, etc 2. Save it as Web Page - Filtered. (HTM) file...