Hi Chika Chima,

sadly the feature went live for us too which is already impacting our daily business. We need a fix/workaround. I also don't see why explaining our workflows should change anything about the fact that we need every agent to be able to evaluate and handle dangerous attachments. We are an email security provider, our clients rely on us helping them by sending us emails with possibly malicious content attached. We can not have admins work through all those tickets. Also, it is not an option to give every agent the admin role. This needs to be deactivated for us, or we need a workaround of some kind. We can not wait for a call on the 14th of July (which seems to be your first free slot) and possibly more waiting time on top of that. We need a solution NOW. Please understand that this is a possible showstopper for us.