John Streeter
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Total activity32
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Last activity
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Activity overview
Latest activity by John Streeter-
John Streeter commented,
Thanks for the update Katarzyna Karpinska! Unfortunately for us and I'd guess most other organizations, Content Blocks don't really address the need here. I suppose it would be ok to use as a temp...
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John Streeter commented,
@...'s solution seems to be good, but for some reason it's not working for me in our Sandbox instance. I've got everything added as noted, and I created a new email address in ZD to use as the reci...
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John Streeter commented,
I'm noticing that while the actual template article works, it's still selecting the default Template (field) for the articles created using a template. Is there a way to change that? Unfortunately...
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John Streeter commented,
Is there a way to add the Agent role to the report? Not Agent/Admin/end-user, but rather the internally-defined agent roles?
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John Streeter commented,
Found the answer. Since there isn't actually a My Activities page, this is easier to do than you might think! What is linked to as "My Activities" is actually the Requests page (by default), whi...
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John Streeter created a post,
How to hide the Contributions page from My Activities?
AnsweredSince we don't allow end users to post comments in our Help Center, I'd like to remove the Contributions tab from My Activities, but I can't find how to do this. I've tried via Javascript and CSS,...
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John Streeter commented,
Is there any way to search for Organizations where shared_tickets = true? I'm trying /api/v2/search.json?query=type:organization shared_tickets="true" without any luck.We're trying to ensure that...
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John Streeter commented,
Micah, that's a 3rd-party app, which unfortunately will not work for us. Eagerly awaiting this as core functionality.
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John Streeter commented,
Well that was easy! Thank you!
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John Streeter created a post,
On Enterprise, does a custom Role ALWAYS use an Agent license?
We're on the Enterprise plan. I'm trying define separate Roles for each department in our organization. Right now, we have any user who doesn't need an Agent license set up as a Light agent, but I ...