Otto Lindqvist
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Last activity
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Activity overview
Latest activity by Otto Lindqvist-
Otto Lindqvist commented,
Thanks for the reply Ronald! What you quoted from the docs is excactly what I read and understood also. However I could not find documentation about that how to use those features, especially the ...
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Otto Lindqvist commented,
I was investigating creating threads from new tickets to our other internal system. However this requires data to be in form-data format. Is this something that I can do in ¨Webhooks? Also, can I p...
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Otto Lindqvist commented,
Thanks Eugene for the reply. I need to check browser settings then too, that's new information.
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Otto Lindqvist commented,
+1 from me too.
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Otto Lindqvist commented,
Thanks Daniel, this works great for me!
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Otto Lindqvist commented,
Hi, Thanks for the response. I actually tried that already but it didnt work for me. I tried it first with data sorted by ticket ID, it worked good. This is result without filtering: This is re...
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Otto Lindqvist created a post,
Calculate median without 0-values
AnsweredI'm trying to get median calculated and it's always returning me 0 as a result. I found out that I have lots of 0 values in my data and I'd like to filter those out of the median calculation? I can...
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Otto Lindqvist created a post,
Explore time zone on shared dashboards
There is no way currently to set up timezone for shared dashboard for users outside of Zendesk and explore is using gmt as a default for them. Is this something that is on Explore roadmap to be fixed?
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Otto Lindqvist commented,
Hi Holly, thanks for the reply. Unfortunately these wont help in this situation. 1. Assistants are not using Zendesk 2. According to cause for suspension article it's not helping because automated ...
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Otto Lindqvist commented,
Hi, Sure, our workflow goes usually so that customer service who are using Zendesk handles most of the tasks. But quite often they have to ask some things from purchasing assistans who are not Ze...