Otto Lindqvist
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Recent activity by Otto Lindqvist-
Hi Efthymis! When you want to update custom fields on tickets via API, you need to have to have correct structure. Custom fields on the ticket JSON needs to be on an array like this: { "tic...
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Thanks for the reply Ronald! What you quoted from the docs is excactly what I read and understood also. However I could not find documentation about that how to use those features, especially the ...
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I was investigating creating threads from new tickets to our other internal system. However this requires data to be in form-data format. Is this something that I can do in ¨Webhooks? Also, can I p...
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Thanks Eugene for the reply. I need to check browser settings then too, that's new information.
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+1 from me too.
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Thanks Daniel, this works great for me!
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Hi, Thanks for the response. I actually tried that already but it didnt work for me. I tried it first with data sorted by ticket ID, it worked good. This is result without filtering: This is re...
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I think the problem has always been there, but it's more visible now that Agent workspace turns comment track from bottom to top.