Dawn Anderson
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Total activity139
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Last activity
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Activity overview
Latest activity by Dawn Anderson-
Dawn Anderson commented,
hI @... I tried what you suggested but am now getting the below error: When I remove that line from the document head the hero image comes back. Just tried the code and I don't need it in document...
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Dawn Anderson commented,
Hi @... Should I just remove that section from the code? Not sure what it does?
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Dawn Anderson commented,
When I added the code, it didn't remove the form but it removed the hero image & search bar from the help centre? Had to remove it as we need these features to be visible.
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Dawn Anderson commented,
Of course, https://support.vivaladiva.com/hc/en-gb
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Dawn Anderson commented,
Hi @... Have followed your steps but the form is still present in the drop down list?
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Dawn Anderson created a post,
Hiding a ticket form on the 'submit a request' page
AnsweredHi! I need to know how to hide a form from the 'submit a request' page drop down option, we don't want customers able to select it from the list (we are currently doing a trial by sending them a hy...
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Dawn Anderson created a post,
Agent reporting for chat
Hi, There is agent reporting within the chat console, however you need to have a chat license to access this. As we want to share this information across other areas is it possible to get the below...
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Dawn Anderson created a post,
Satisfaction rating based on number of agent interactions
AnsweredHI We are wanting to report on the number of interactions and see what the satisfaction score is. By having this reporting it will help us understand if number of agent replies is high does this h...
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Dawn Anderson commented,
Hi We would like to see more end-user updates especially to user profile name as this would be useful to understand if it was customer error or an agent has changed - with data breaches top priori...
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Dawn Anderson created a post,
Creating tickets with attachments
AnsweredHi All We are looking to understand if anyone has a way of creating tickets in bulk with an attachment (different one each time)? Had a look around and can see that you can create tickets with an A...