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Dawn Anderson

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Recent activity by Dawn Anderson Recent activity Votes
  • Hiding a ticket form on the 'submit a request' page

    Answered

    Hi! I need to know how to hide a form from the 'submit a request' page drop down option, we don't want customers able to select it from the list (we are currently doing a trial by sending them a hy...

  • Agent reporting for chat

    Hi, There is agent reporting within the chat console, however you need to have a chat license to access this. As we want to share this information across other areas is it possible to get the below...

  • Satisfaction rating based on number of agent interactions

    Answered

    HI  We are wanting to report on the number of interactions and see what the satisfaction score is. By having this reporting it will help us understand if number of agent replies is high does this h...

  • Creating tickets with attachments

    Answered

    Hi All We are looking to understand if anyone has a way of creating tickets in bulk with an attachment (different one each time)? Had a look around and can see that you can create tickets with an A...