Ron Stuckey

1. Community
2. Zendesk Suite Q&A
3. Zendesk Explore EVENTS by a time frame

Adding a little more info. We are ultimately looking to capture %SLA Achieved for different support groups. I will pull %SLA Achieved, %SLA Breached but need to look at it on a last week basis. Thi...

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• Ron Stuckey
• Created April 08, 2021 21:05
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. FCR % - I need to find a way to capture % Full Resolution Time < 2 hrs of tickets solved

From Insights I am currently using % FCR Number Format #,##0.00% Details: SELECT # of FCR tickets / (SELECT # Solved Tickets) # of FCR tickets SELECT # Solved Tickets WHERE Resolution Time < 2  

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• Ron Stuckey
• Created December 30, 2020 18:41
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Using Triggers to get the most out of Customer Satisfaction - Re-evaluation

"In my next tip, I will tell you how to receive (through Triggers!) email notifications when these unsatisfied clients become satisfied clients." Has the next tip been published?"  I really need...

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• Ron Stuckey
• Created June 11, 2014 14:29
• 0 votes