
Ron Stuckey
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Recent activity by Ron Stuckey-
Adding a little more info. We are ultimately looking to capture %SLA Achieved for different support groups. I will pull %SLA Achieved, %SLA Breached but need to look at it on a last week basis. Thi...
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From Insights I am currently using % FCR Number Format #,##0.00% Details: SELECT # of FCR tickets / (SELECT # Solved Tickets) # of FCR tickets SELECT # Solved Tickets WHERE Resolution Time < 2
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"In my next tip, I will tell you how to receive (through Triggers!) email notifications when these unsatisfied clients become satisfied clients." Has the next tip been published?" I really need...