Ron Stuckey
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Votes on activity by Ron Stuckey-
Zendesk Explore EVENTS by a time frame
AnsweredI need to look at SLA metrics with an EVENT date. In Insights I used Week (Sun-Sat)/year (Event) How can I do this in Explore?
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FCR % - I need to find a way to capture % Full Resolution Time < 2 hrs of tickets solved
AnsweredI need to find a way to capture % First Contact Resolution < 2 hrs ( tickets solved within 2 hours) for my agents and teams. We do it in Insights by a metric that counts all tickets with full resol...