Matt Owens
Curious person who dabbles in technical fields. Long time user of Zendesk.
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Total activity30
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Last activity
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Recent activity by Matt Owens-
Hey team, Wanted to see if this was something in the works? I know the Custom Object Look-up fields are on the horizon, so wasn't sure if this would be part of that work? Best, Matt
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Thanks for this, looking forward to using this! Are there any API documents around the filtering? I'd love to start using this on some of our forms to surface previous tickets prior to submission.
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I'd like to also add another use case for the team. Currently we have an integration with Workday that leverages the Create or Update endpoint and external ID for any changes. Mostly we have user ...
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Hey Eric, Currently we implemented the above use case, and are indeed blocked because there is no way to have anonymously read objects. The authenticated experience is great, but the experience wo...
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I think that's pretty much it, happy to clarify anything if there are questions. Best, Matt
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Hey Jessica, There are some good resources here about customizing text on the widget.
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Hey Jon, Do you already have the object associated to the User object with a relationship? If so you'd just need to use the List Related Object Records endpoint with the User ID. function userK...
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Anyone have an example application that is pulling related Objects on a user? url: '/api/sunshine/objects/records/zen:user:' + id + '/related/object_record_name',
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Thank you @... for the additional context! Also adding in a vote for this, we have some confirmation checkboxes that would greatly benefit from allowing line breaks and bolding. Looks like URLs au...
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Hey Zendesk Team, Wanted to check on this, I found a similar conversation from 5 years ago in the About Ticket Fields thread with the following comment. There were two links included, both are de...