Nic Brown

Hi friends.  Writing help docs in our system.  

We have a plan availability block at the top of our page.  (For reference: https://gethelp.drift.com/hc/en-us/articles/360019516713-Bot-Routing-Rules )

We'd like to make it so our billing plan block shifts to the right hand side of our docs and the text wraps around it... like the image below.  

 

Any thoughts on how we can accomplish this??  I'm pretty limited with my HTML knowledge, any help would be appreciated.

Having a bit of a hair pulling moment.  Every day I hear from my agents that images aren't loading on my help docs guide.   When I look, they appear... when they look again in 5 minutes, they show up.  Sometimes they load, other times they don't.  It's almost like they time out and just don't display.

Is this common?   I'm kind of tired of having to tell people "Clear your cache and try again in a few minutes" and this is starting to impact our end users as they randomly experience the same thing..   Is there anything I can do to try and fix this on my end?  I'm not hosting my images elsewhere, they are all uploaded to zendesk guide as normal.  

Any thoughts, tips, tricks or suggestions are welcome.