Le blagueur masqué

No reply from Zendesk ? Regarding customer support, far from being acceptable..

Hello,

Making a chart with date in X axys with the number of tickets may be not really relevant as somedays you have less more tickets (sunday for example) and so it's difficult to see clearly a trend.

The trend with the pandemic and figures related is the 7 day average, for example on Google :

I am trying to do that on Explore (for each day compute an average on the last 7 days) but I did not find a way to do it (don't know if it is possible).

Does someone succeed to do a such metric ?

Thanks

Hello,

I am trying to use a date range calculated metric in a standard one but I don't succeed.

I have my two metrics : 

The first one is a date range calculated metrics wich give me the first reply time for yesterday : 

The other one is a "basic" one which is only the average of the first result :

Results are not the same. Do you know how to use a date range calculated metric in a standard calculated metric ?

Thanks,