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Sebastian

Joined Apr 15, 2021

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Last activity Oct 14, 2024

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Latest activity by Sebastian

Sebastian commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Thank you for the feedback. So there currently is only the middleware solution, unless one wants to risk the secret being in plain in the source. The risk would extend to all agents that can see the app in the backend, I assume.

View comment · Posted Oct 14, 2024 · Sebastian

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Sebastian commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Good idea. Tampermonkey/Greasemonkey might be able to shorten the development even. 

View comment · Posted Oct 11, 2024 · Sebastian

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Sebastian commented,

Community comment Developer - Zendesk APIs

View comment · Posted Oct 08, 2024 · Sebastian

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Sebastian commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Li Xia when you say “ouf ot the box”, which workarounds would exist for that, if any?

View comment · Posted Oct 08, 2024 · Sebastian

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Sebastian commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

They probably used routeTo, which opens a ticket in a new tab inside of Zendesk.
https://developer.zendesk.com/api-reference/apps/apps-support-api/all_locations/#routeto

View comment · Posted Oct 07, 2024 · Sebastian

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Sebastian created a post,

Post Developer - Zendesk Apps Framework (ZAF)

Hello,

 

Secure settings in the manifest will only be pasted into the code by ZD via a placeholder and only as the last step before execution That is fine for a basic user-pass auth, but not anymore if you need to, like in my place, create an HMAC of the secret and only that value can be used for authentication.

 

Anyone knows how to solve this? I don't think it's a very good workaround to store the secret code directly in the code. But momentarily is seems to be the only solution.

 

Thank you!

Posted Oct 07, 2024 · Sebastian

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Sebastian commented,

Community comment Developer - Zendesk APIs

Yes, what is the answer?

View comment · Posted Sep 30, 2024 · Sebastian

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Sebastian commented,

Community comment Feedback - Ticketing system (Support)

+1 for this. I wonder about the many negative votes. Maybe the OP should state in the first sentence to have “the option”.

View comment · Posted Sep 26, 2024 · Sebastian

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Sebastian commented,

Community comment Feedback - Help Center (Guide)

Not sure why my reply is awaited here. I don't want to have this automatically created ticket sit there endlessly telling me that my reply is required. Even with me replying it still says so. :thinking:

View comment · Edited Sep 23, 2024 · Sebastian

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Sebastian commented,

CommentHow to customize the theme of the help center

There is an undocumented limit on the label field. 40 characters. Same error message.

View comment · Posted Sep 17, 2024 · Sebastian

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