Sebastian Jurk (Team Bitpanda)
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Total activity106
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Last activity
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Member since
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Following0 users
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Votes13
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Activity overview
Latest activity by Sebastian Jurk (Team Bitpanda)-
Sebastian Jurk (Team Bitpanda) commented,
This should be standard. Sad this needs another paid upgrade from zendesk or a third party app.
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Sebastian Jurk (Team Bitpanda) commented,
Yes, that's correct. I missed that it wasn't inside.
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Sebastian Jurk (Team Bitpanda) commented,
I also had troubles to make the reroute to standard language work. I noticed it was the jquery request to count the amount of error-page classes. The problem was that the code was outside of the$(d...
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Sebastian Jurk (Team Bitpanda) created a post,
New team page functionalities
Hello, Please do not forget to implement the bulk update in the new team page. Ideally expand it so that tags can also be set. Also momentarily it does not yet show the tags of the agents. That is ...
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Sebastian Jurk (Team Bitpanda) commented,
Yes, that's not good. As well as the very limited amount of views possible that we have to counter with views only showing for certain groups.Zendesk promised changes for the amount of viewable vie...
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Sebastian Jurk (Team Bitpanda) commented,
You can change the order of the views, for everyone only though. It might also make sense to consider having other agents not having all rights or even admin rights. That's a security risk that is ...
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Sebastian Jurk (Team Bitpanda) commented,
Hello Pari,Glad you will add the buttons back. This will probably save you some future customers support questions. Besides that I don't have a problem with the split you did.Thank you!Sebastian
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Sebastian Jurk (Team Bitpanda) commented,
I can tell you at least that the personal macros will be gone and can't even be recovered by zendesk. Maybe test it for public macros with a new test account. I never tested that.
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Sebastian Jurk (Team Bitpanda) created a post,
User list removed in agent workspace
Hello,So for some reason that I do not get the user list is removed after you enable agent workspace. Instead one has the customer list page, which is a list dedicated to endusers.Why did you remov...
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Sebastian Jurk (Team Bitpanda) commented,
What's the status on this? Early this year should refer to the first 3 months, right?Setting up SPF has limits. And we have users that do not receive our answers because Gmail is ghosting the answe...