sebastian
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Last activity
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Activity overview
Latest activity by sebastian-
sebastian commented,
Yes, that's not good. As well as the very limited amount of views possible that we have to counter with views only showing for certain groups.Zendesk promised changes for the amount of viewable vie...
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sebastian commented,
You can change the order of the views, for everyone only though. It might also make sense to consider having other agents not having all rights or even admin rights. That's a security risk that is ...
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sebastian commented,
Hello Pari,Glad you will add the buttons back. This will probably save you some future customers support questions. Besides that I don't have a problem with the split you did.Thank you!Sebastian
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sebastian commented,
I can tell you at least that the personal macros will be gone and can't even be recovered by zendesk. Maybe test it for public macros with a new test account. I never tested that.
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sebastian created a post,
User list removed in agent workspace
Hello,So for some reason that I do not get the user list is removed after you enable agent workspace. Instead one has the customer list page, which is a list dedicated to endusers.Why did you remov...
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sebastian commented,
What's the status on this? Early this year should refer to the first 3 months, right?Setting up SPF has limits. And we have users that do not receive our answers because Gmail is ghosting the answe...
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sebastian commented,
There are pages for endusers and one for agents/admins. But you can't setup different SSO for each type. You can only disable it for both or one of the types.
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sebastian commented,
You need to use the add_tags function instead of the set_tags one. It won't overwrite the tags.
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sebastian created a post,
Why is there no "hours since" in the meet any area of automations?
I don't see why. Now I have to create copies of the same automation just to get to the same result.
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sebastian created a post,
Rapid resolve, the feature that closes tickets when a helpdesk article helped, should put at least a tag to the ticket
Suggestion is in title. So far there is no way to recognize that a ticket was closed with rapid resolve in the knowledge capture extension. There is no trigger event that can follow on this.The fun...