Aditi Madan

I am creating an automation to fire after a week and it throws this error even though I set the ticket hours since pending is 168. `Automation could not be updated as:
Automation that runs multiple times per ticket is not allowed. Use a time-based condition that is true only once (Hours since created is 24), or add an action that nullifies the condition. For example, a Priority is High condition paired with an action that sets the Priority to Urgent.`