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Ruddy DEROSIERS

Joined Apr 15, 2021

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Last activity Jan 18, 2024

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ACTIVITY OVERVIEW

Latest activity by Ruddy DEROSIERS

Ruddy DEROSIERS commented,

CommentTickets – Notions élémentaires

Bonjour,

Est-ce que sur le nouveau dashboard les boutons suivants vont redevenir cliquables comme avant pour afficher directement la liste des tickets concernés ?

 

De plus, dans l'ancien modèle il était affiché un % satisfaction, va t'il revenir ?

Merci beaucoup

View comment · Posted Jan 18, 2024 · Ruddy DEROSIERS

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Ruddy DEROSIERS commented,

CommentUsers, groups, and organizations

John DiGregorio if you want to use this script in V2 API you have to :

- insert link to jquery in your document_head

- remove first line $(window).on('load......

-> Look at my answer on the other post https://support.zendesk.com/hc/fr/community/posts/4572609525786-Hiding-a-Form-From-All-Users-Except-Member-of-an-Organization?page=2#comments

View comment · Posted May 31, 2022 · Ruddy DEROSIERS

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Ruddy DEROSIERS commented,

Community comment Q&A - Help center and community

John DiGregorio

Have you inserted the script in your document.head ?

also

View comment · Posted May 30, 2022 · Ruddy DEROSIERS

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Ruddy DEROSIERS commented,

Community comment Q&A - Help center and community

sorry for the wrong answer, (); are missing behind the hide

else {

$("#360003482932").hide();

}

 

View comment · Posted May 12, 2022 · Ruddy DEROSIERS

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Ruddy DEROSIERS commented,

Community comment Q&A - Help center and community

 var i = 0;
     var checkExist = setInterval(function() {
     i++;
     if ($("a.nesty-input").length){
     clearInterval(checkExist);
     $("a.nesty-input").each(function() {
     $(this).bind( "click", function() {
     for (var c in HelpCenter.user.organizations) {
     if (HelpCenter.user.organizations[c].name.substring(0,8) === "Managers"){
     $("#360003482932").show;
     } 

else {

$("#360003482932").hide;

}
     
     //reserve space for additional organizations 
     }
     
     });
     });
     }
     if (i > 10){
     clearInterval(checkExist);
     }
     }, 100);

View comment · Posted May 12, 2022 · Ruddy DEROSIERS

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Ruddy DEROSIERS commented,

Community comment Q&A - Help center and community

or perhaps modify your code with something like :

if organization.name === "Managers" 

{ form.show }

else { form.hide }

View comment · Posted May 12, 2022 · Ruddy DEROSIERS

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Ruddy DEROSIERS commented,

Community comment Q&A - Help center and community

Damon Maranya

can you try tu put your code at the top avec your script.js, like this ?

View comment · Posted May 12, 2022 · Ruddy DEROSIERS

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Ruddy DEROSIERS commented,

Community comment Feedback - Ticketing system (Support)

Hello Rocky,

You can make something like This : 

This will insert an image on each agent's comment

View comment · Posted May 12, 2022 · Ruddy DEROSIERS

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Ruddy DEROSIERS commented,

Community comment Q&A - Help center and community

Hi Damon Maranya,

i checked your code and i think i found your error.

Try to remove lines 489 and 502

Your code has to start with your var i=xxxxxxx and finish with },100);

View comment · Posted May 12, 2022 · Ruddy DEROSIERS

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Ruddy DEROSIERS commented,

Community comment Q&A - Help center and community

Hi Damon Maranya,

try to replace the line 489 with this : 

$("360003482932").hide();

instead of $("360003482932").remove();

View comment · Posted May 11, 2022 · Ruddy DEROSIERS

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