Dan Cooper
I've been a Zendesk admin since 2013. I started as a leader needing a ticket solution and found myself loving being a system admin. I got Zendesk certified, became a Zendesk community moderator, and found myself propelled into a the tech sector based on my work with Zendesk. Over the years I've learned tons of tips and tricks, built several internal Zendesk apps, and have built and maintained ~20 Zendesk instances. Glad to be here!
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Recent activity by Dan Cooper-
View Community Posts
We have been using the Community as a place where we can post announcements that don't quite feel right as an article. I'd love to see community posts come up in the Knowledge Capture app. Here a...
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Per Ticket, User, or Organization Notification Opt Out
We have internal customers that send a lot of tickets to us. They also receive a lot of Zendesk notifications by default (ticket received, ticket updated, ticket solved, satisfaction survey). T...