Dan Cooper
I've been a Zendesk admin since 2013. I started as a leader needing a ticket solution and found myself loving being a system admin. I got Zendesk certified, became a Zendesk community moderator, and found myself propelled into a the tech sector based on my work with Zendesk. Over the years I've learned tons of tips and tricks, built several internal Zendesk apps, and have built and maintained ~20 Zendesk instances. Glad to be here!
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Recent activity by Dan Cooper-
@... With this being added as a feature request, is the Not Planned flag on this post still accurate (I may be splitting hairs on not planned and not on the our current roadmap here, but I'm readin...
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A few things you may be able to look at: Are the breaches on new tickets? Try toggling the Status to something other than New. Are the breaches on Closed tickets? Zendesk will archive closed ti...
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It would be great to allow for channels like email to be able to create tickets under a null organization until one is explicitly set by a user. Expanding on this, allowing an end user to select th...
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Much of our support documentation is highly collaborative and we are still in an adoption phase with some portions of our team. Having the review process restricted to one field without any histor...
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I noticed that there was a recent change that allowed for a few more audit log activities to be shown. "Audit log now shows events for when an agent is added to and removed from a group, when an or...
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Hi @..., I kind of stumbled on the solution I posted, but if I recall correctly, I wasn't able to load the extension using the buttons you called out either. It was a drag and drop of the unpacke...
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For those of you trying to get QuickTab to work from one of the Github repos, there is a good step by step flow documented in the Issues of the zendesklabs/QuickTab Github repository that worked fo...
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Our team provides support at the organization level, and it would be great to see the Organization included in the footer placeholder by default. Since this is an internal facing placeholder, it w...
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@..., I appreciate that you are taking steps to make feature requests from past posts, but the posts you linked to are community tips that were written by myself and a member of one of my past team...
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@..., This wouldn't be a small amount of dev work - but you can technically create a Sunshine Custom Object and create a relationship to an Article. You can control the schema of the custom objec...