Dan Cooper
I've been a Zendesk admin since 2013. I started as a leader needing a ticket solution and found myself loving being a system admin. I got Zendesk certified, became a Zendesk community moderator, and found myself propelled into a the tech sector based on my work with Zendesk. Over the years I've learned tons of tips and tricks, built several internal Zendesk apps, and have built and maintained ~20 Zendesk instances. Glad to be here!
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Recent activity by Dan Cooper-
I have been working to get my team to start using Guide for article management and just caught that bulk movements didn't account for choosing a new place in the hierarchy. This seems off consider...
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For Guide Enterprise plans, I think you could do this by Group if the Article Owner is set as a Group - then you can notify the matching Support group that captured feedback has been received. Thi...
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I would like to see more flexibility in how we can order views by update times as well. Robert describes a simple solution that hits a pretty nice balance between the current options. Currently we...
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I've been running into more scenarios where token based links give credit to the requester for the actions of someone else (see satisfaction survey responses completed by automatic link openers). ...
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Hi Emily, Adjust the class in your HTML so that it reads as: <blockquote class="important"> That should hopefully unblock you.
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You would use the Users endpoints to pull these. You'd only get created and updated dates, not the associated users that performed those changes. What I find is that I'm often in Insights or Explo...
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I'd love to see more granular details on the audit log and for these sorts of activities to be available in Explore. Emails would be a bit overkill (especially for end user account updates) but th...
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You could do this with a custom field that is added as a column. If you had a trigger like what is shown below, it could set the custom field and if your view is set to show that field, it would g...
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+1 here. I have a ticket in for bad satisfaction surveys that didn't quite make sense and our customers stated they didn't submit them. Our feedback was that this was likely related to the detail...
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I think the frustrating thing here is that you have to use an app in order to get this functionality today. However, I'd expand the use case a bit to set expectations for how data is populated int...