Dan Cooper
I've been a Zendesk admin since 2013. I started as a leader needing a ticket solution and found myself loving being a system admin. I got Zendesk certified, became a Zendesk community moderator, and found myself propelled into a the tech sector based on my work with Zendesk. Over the years I've learned tons of tips and tricks, built several internal Zendesk apps, and have built and maintained ~20 Zendesk instances. Glad to be here!
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Total activity405
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Last activity
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Activity overview
Latest activity by Dan Cooper-
Dan Cooper commented,
A static, non-editable Key details section. It includes important information about the customer and is meant to be easy to read, easy to consume, and something that you can scan quickly. is ther...
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Dan Cooper commented,
Will this be considered as an option for custom agent roles instead of being admin only? I feel like there are a lot of permissions that should actually be the responsibility of a support lead, an...
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Dan Cooper commented,
It's nice to see this coming out, but as I read through the product documentation, the available filters seem like weird choices for an initial rollout. When I think of scenarios where I've built ...
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Dan Cooper commented,
Hi Eva, I wrote this solution up several years ago. It likely would still work in some cases, but newer versions of the Copenhagen theme removed jQuery which was assumed for the code I shared ini...
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Dan Cooper commented,
Eckhard Doll My apologies, I misread your last post and thought you were saying Is Not was an option. You could still use multiple notification triggers using the Is option thought it might be ove...
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Dan Cooper commented,
You could clone your notification triggers. Include the condition for Received at | Is Not | on your standard one, and use Received at | Is | on the one that you want to send Answer Bot replies on...
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Dan Cooper created a post,
Allow Answer Bot API to solve a ticket
Feature Request Summary: When using the Answer Bot API, we should have the option to submit a resolution against a specific ticket. The resolve enquiry endpoint requires an auth_token. When aut...
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Dan Cooper commented,
Would this also show us when Zendesk employees access our data via account assumption or otherwise?
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Dan Cooper commented,
Dane could you add some more context on the 30 day dismissal period? What is considered an evaluation? Is that referencing when Context Cues found another relevant ticket to include in the cue? ...
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Dan Cooper commented,
I'm liking the general layout of these changes, but there are some UX issues that I think should be addressed. When the fields pages load, I am shown 12 fields. However, each page has 20 fields o...