Dan Cooper
I've been a Zendesk admin since 2013. I started as a leader needing a ticket solution and found myself loving being a system admin. I got Zendesk certified, became a Zendesk community moderator, and found myself propelled into a the tech sector based on my work with Zendesk. Over the years I've learned tons of tips and tricks, built several internal Zendesk apps, and have built and maintained ~20 Zendesk instances. Glad to be here!
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Recent activity by Dan Cooper-
Eckhard Doll My apologies, I misread your last post and thought you were saying Is Not was an option. You could still use multiple notification triggers using the Is option thought it might be ove...
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You could clone your notification triggers. Include the condition for Received at | Is Not | on your standard one, and use Received at | Is | on the one that you want to send Answer Bot replies on...
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Would this also show us when Zendesk employees access our data via account assumption or otherwise?
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Dane could you add some more context on the 30 day dismissal period? What is considered an evaluation? Is that referencing when Context Cues found another relevant ticket to include in the cue? ...
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I'm liking the general layout of these changes, but there are some UX issues that I think should be addressed. When the fields pages load, I am shown 12 fields. However, each page has 20 fields o...
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This looks like a great start. I have a few questions: If we have two sandboxes, can we deploy from one sandbox to another? In our case, specifically dev (standard sandbox) > stage (premium sand...
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Hi Damon Maranya, Check out the How can I hide ticket forms based on a user's organization? article. It has the code snippet Stephen posted above with some more details to walk you through this. T...
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It appears that the available records we have access to has increased from 3000 to 50000 records in a few screens, but there are some places that are documented that seem to still indicate 3000 mig...
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Does the new experience also apply to app framework usage as well? For example, would we be able to set organization and user fields as read only via a custom app like we can for ticket fields? I’...
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Hi Eckhard Doll, I've been experimenting with liquid markup on this and might have a solution for the email channel. When you have an Answer Bot trigger, you can add a conditional statement aroun...