Dan Cooper
I've been a Zendesk admin since 2013. I started as a leader needing a ticket solution and found myself loving being a system admin. I got Zendesk certified, became a Zendesk community moderator, and found myself propelled into a the tech sector based on my work with Zendesk. Over the years I've learned tons of tips and tricks, built several internal Zendesk apps, and have built and maintained ~20 Zendesk instances. Glad to be here!
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Recent activity by Dan Cooper-
Hi Jonathan, This is probably the overkill solution, but if you are doing any Zendesk app development you could include this line of code to open the app tray. client.invoke('appsTray.show') If ...
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Liz, I think to make a custom page public you'd need to uncheck the Require sign in option from your Guide settings so that it could be landed on by an anonymous user. Your help center can still h...
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Rona, You may be able to expand upon Jacob's initial suggestion by replacing the logic that checks for the org name with code that looks at organization tags. The below snippet should go through ...
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Hi Liz, I'm making some assumptions here that your Help Center does have public components that can be accessed without login (closed as opposed to restricted). You could consider moving your arti...
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Hi Ruddy DEROSIERS, I don't think there is a way to show this on the requests page, but you can show an organization requests page that allows for a user to select a dropdown of requests from the ...
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Orion Seaver thanks for taking a look. My proposed solution made sense for my team at the time as we were using Zendesk internally and our notes weren't problematic if someone internally saw them. ...
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@..., Some other possibilities you can consider might be: Is it possible to remove the forwarding layer and setup each apartment address as a support address directly within Zendesk? You could re...
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@..., I've worked in an environment that had a similar scenario as yourself. If you need to capture the initial recipient address you can capture it in a custom ticket field. Create a custom tex...
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Hi @..., Without seeing the code, here are a few things you might check: Is the text wrapped in an HTML element with a CSS class that has a color parameter? Is there a conflicting CSS class that ...
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The UI looks like it's the newer Agent Workspace. @... Agent workspace has a Customer Context panel that can be expanded on the right that should allow you to see details about the requester.