William Bray
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Last activity
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Activity overview
Latest activity by William Bray-
William Bray commented,
I second this request. We frequently (daily) have users try to chat with "helpdesk", which results in a suspended Zendesk ticket saying "Sally is trying to reach you in Microsoft Teams." But sinc...
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William Bray created a post,
Issue with Agents taking tickets from other groups
AnsweredHaving a bit of a hard-to-explain issue here. We have about 115 agents spread across 30 groups. Often those agents are requesters to tickets in other groups of which they are not members. Two th...
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William Bray commented,
I'd like this feature as well. We see a couple of use cases in our org. 1. Trigger to tag tickets that have attachments. This could be used in views, notifications, etc. 2. Trigger an HTTP targ...