William Bray

1. Community
2. Feedback - Ticketing System (Support)
3. Accept and communicate tickets via Microsoft Teams with a bot

I second this request.  We frequently (daily) have users try to chat with "helpdesk", which results in a suspended Zendesk ticket saying "Sally is trying to reach you in Microsoft Teams."  But sinc...

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• William Bray
• Created August 04, 2021 15:30
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Opening up "has attachment" as a trigger/automation condition

I'd like this feature as well.  We see a couple of use cases in our org.   1. Trigger to tag tickets that have attachments.  This could be used in views, notifications, etc. 2. Trigger an HTTP targ...

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• William Bray
• Created January 03, 2019 02:52
• 8 votes