annie.wu
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Last activity
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Activity overview
Latest activity by annie.wu-
annie.wu created a post,
Feature Request: Ability to View Questions Asked by Customers in Answer Bot
Feature Request Summmary We need the ability to see questions asked by customers that didn't have a resolution or when the customer selects "No" when asked if the article helped answer their questi...
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annie.wu created a post,
Feature Request: Ability to Customize the Callback Options Menu
Not plannedFeature Request Summmary Zendesk Talk's callback feature should have the ability to customize the callback options greeting after a caller confirms that they would like a callback. Description/Use...
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annie.wu commented,
I agree with @.... We need a way to customize the callback options for the callback menu options below. This is a big issue for for us as we're a Canadian client who have locations in Quebec. We ca...