Edwin Schukking
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Total activity142
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Last activity
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Activity overview
Latest activity by Edwin Schukking-
Edwin Schukking commented,
ad 3. To our own satisfaction, we have been using the 3rd party app https://www.zendesk.com/marketplace/apps/support/198393/advanced-search/ to export ticket data.
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Edwin Schukking commented,
Do I understand correctly that also tickets created on behalf of requesters as described in https://support.zendesk.com/hc/en-us/articles/4408882462618-Creating-a-ticket-on-behalf-of-the-requester ...
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Edwin Schukking commented,
Hi @... , I understand from your text that the agents need to select a macro manually. I think what you are requesting are conditional macros and this would imo considerably change the way we curr...
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Edwin Schukking commented,
You could create a trigger which when fired upon ticket creation will create an internal note mentioning the ticket agent needs to check the requester and support email address before updating the ...
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Edwin Schukking commented,
Hi Brett Bowser, I am not sure if the question had already been asked, but is it possible in the future to have the ticket status On Hold enabled by default? If I am not mistaken, at the moment thi...
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Edwin Schukking commented,
Hi Khanh, May I ask you what the purpose of these views would be? I am using views (Zendesk Support) to keep track of the active tickets and dashboards (Zendesk Explore) to keep track of tickets i...
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Edwin Schukking created a post,
[Feature Request] Language dropdown sorted in alphabetical order
Location: User tab in Support TicketUser Field: Language Issue:The drop-down list to display the user languages supported is currently sorted by language in their respective languages (see screensh...
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Edwin Schukking created a post,
User Language: alphabetical order (English) + details in ticket profile
Hi all, I have noticed something odd happening with the handling of the User Language in Zendesk Support and am wondering if someone else noticed this as well. user profile section in ticketThe d...
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Edwin Schukking commented,
Thank you so much, this indeed did the trick!
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Edwin Schukking created a post,
[Copenhagen Theme] hide comment count in Recent Activity?
AnsweredHi, None of my articles are open for comments, but the Recent Activity section on the homepage in the Copenhagen theme still shows a comment count. I can hide the recent activity completely but wou...