Edwin Schukking

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Set filters on Scheduled Dashboards

+1 on this feature!

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• Edwin Schukking
• Created May 01, 2023 14:41
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Requester email not available in the ticket itself with new interface

Hi Lizzie Tran! Could you perhaps provide a screenshot (with any personal information blurred, ofc)? Because I just checked our Zendesk and the email address of the requester is still available in ...

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• Edwin Schukking
• Created April 25, 2023 08:52
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing a designated email address to receive required security notifications

Stephen Belleau Anthony Stenhouse From a managing point of view, I would vote against the proposition. IMO It would be more efficient to manage a group of people who should be notified from a distr...

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• Edwin Schukking
• Created April 05, 2023 15:29
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Exporting Solved Tickets with Comments in Excel Format

ad 3. To our own satisfaction, we have been using the 3rd party app https://www.zendesk.com/marketplace/apps/support/198393/advanced-search/ to export ticket data.

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• Edwin Schukking
• Created February 24, 2023 07:23
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Different Macro Behavior Based on Conditions ("Dynamic" Macros)

Hi @... , I understand from your text that the agents need to select a macro manually.  I think what you are requesting are conditional macros and this would imo considerably change the way we curr...

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• Edwin Schukking
• Created January 29, 2023 16:06
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How do you prevent agents from capturing public comments when the customer does not have an email address?

You could create a trigger which when fired upon ticket creation will create an internal note mentioning the ticket agent needs to check the requester and support email address before updating the ...

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• Edwin Schukking
• Edited October 28, 2022 18:24
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Ticket status meaning

Hi Brett Bowser, I am not sure if the question had already been asked, but is it possible in the future to have the ticket status On Hold enabled by default? If I am not mistaken, at the moment thi...

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• Edwin Schukking
• Created October 28, 2022 07:22
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to create views for specific timeframe

Hi Khanh, May I ask you what the purpose of these views would be?  I am using views (Zendesk Support) to keep track of the active tickets and dashboards (Zendesk Explore) to keep track of tickets i...

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• Edwin Schukking
• Created October 06, 2022 08:35
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. [Copenhagen Theme] hide comment count in Recent Activity?

Thank you so much, this indeed did the trick!

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• Edwin Schukking
• Created August 26, 2022 12:42
• 0 votes

1. Support
2. ...
3. Ticket customization
4. Adding custom fields to your tickets and support request form

Hi, We have a dropdown field in our contact form on the Helpcenter for which we would like to hide some of the field values for the end users. At the moment I am using dynamic content and leave the...

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• Edwin Schukking
• Created August 09, 2022 09:23
• 0 votes