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Tres Moore

Joined Apr 15, 2021

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Last activity Aug 24, 2022

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ACTIVITY OVERVIEW

Latest activity by Tres Moore

Tres Moore commented,

Community comment Q&A - Reporting and analytics

Pedro Rodrigues I'd like to do the same as the original poster but don't understand your question. 

How would I go about reporting on all updates by agent who either updated a ticket to pending, solved, or on hold? 

My end goal is to produce one metric for:  total tickets created - tickets updated to pending, solved, or on hold by date the ticket was created 

View comment · Posted Jun 07, 2022 · Tres Moore

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Tres Moore commented,

CommentSingle sign-on

If one of our users uses social single sign on, are we able to see which users by email viewed a particular article? 

View comment · Posted May 31, 2022 · Tres Moore

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Tres Moore commented,

Community comment Feedback - Ticketing system (Support)

Darn it, came to this thread in need and was hoping this was live at this point. 

Definitely something that would be helpful for my team!

View comment · Posted Apr 21, 2022 · Tres Moore

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