Recent searches


No recent searches

Danny Cohen's Avatar

Danny Cohen

Joined Apr 15, 2021

·

Last activity Oct 27, 2021

Following

0

Followers

0

Total activity

12

Votes

4

Subscriptions

4

ACTIVITY OVERVIEW

Latest activity by Danny Cohen

Danny Cohen created a post,

Post Feedback - Help Center (Guide)

User story: customer needs to be able to click on a phone number displayed on our article to quickly call for support

repro of error: content team creates hyperlink in article editor with the "tel:####" link and publishes it. User goes to the article and clicking the number does nothing 

click to call works for links that are hard coded in the HTML of pages but not in {{article.body}} content. 

Posted Dec 11, 2020 · Danny Cohen

13

Followers

12

Votes

10

Comments


Danny Cohen commented,

Community comment Feedback - Ticketing system (Support)

+1 For this feature. It's not practical to add agents into many groups when we want to restrict the tickets that need to be restricted and worked by only one group. 

@... for visibility. 

View comment · Posted Jun 30, 2020 · Danny Cohen

0

Followers

1

Vote

0

Comments


Danny Cohen commented,

Community comment Q&A - Help center and community

Thanks for the help everyone! I was able to manually find all the strings in all the languages enabled using the inspect tool in Chrome. 

I was just hoping that there was a key for this phrase in the t (translation) helper for the Help Center. 

View comment · Posted Apr 02, 2019 · Danny Cohen

0

Followers

0

Votes

0

Comments


Danny Cohen commented,

Community comment Q&A - Help center and community

@vladan, quick question: 

Do you know if the ".notification-text" is localized? Or does it change when the HC language is changed?  

We have a script with this logic to determine if we should show a section: 

We're noticing that this section is not appearing in our help centers when different languages are set, but only when english is set. 

View comment · Posted Apr 01, 2019 · Danny Cohen

0

Followers

0

Votes

0

Comments