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Danny Cohen
Joined Apr 15, 2021
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Last activity Oct 27, 2021
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Latest activity by Danny Cohen
Danny Cohen created a post,
User story: customer needs to be able to click on a phone number displayed on our article to quickly call for support
repro of error: content team creates hyperlink in article editor with the "tel:####" link and publishes it. User goes to the article and clicking the number does nothing
click to call works for links that are hard coded in the HTML of pages but not in {{article.body}} content.
Posted Dec 11, 2020 · Danny Cohen
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Danny Cohen commented,
+1 For this feature. It's not practical to add agents into many groups when we want to restrict the tickets that need to be restricted and worked by only one group.
@... for visibility.
View comment · Posted Jun 30, 2020 · Danny Cohen
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Danny Cohen commented,
Thanks for the help everyone! I was able to manually find all the strings in all the languages enabled using the inspect tool in Chrome.
I was just hoping that there was a key for this phrase in the t (translation) helper for the Help Center.
View comment · Posted Apr 02, 2019 · Danny Cohen
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Danny Cohen commented,
@vladan, quick question:
Do you know if the ".notification-text" is localized? Or does it change when the HC language is changed?
We have a script with this logic to determine if we should show a section:
We're noticing that this section is not appearing in our help centers when different languages are set, but only when english is set.
View comment · Posted Apr 01, 2019 · Danny Cohen
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