Recent searches


No recent searches

Lisa Anders's Avatar

Lisa Anders

Joined Apr 15, 2021

·

Last activity Oct 26, 2021

Following

0

Followers

0

Total activity

8

Votes

0

Subscriptions

6

ACTIVITY OVERVIEW

Latest activity by Lisa Anders

Lisa Anders created a post,

Post Feedback - Ticketing system (Support)

Hi, 

When I bulk import organizations, if the import includes an organization in a different case than an existing account in Zendesk then it will duplicate the account.

example

1. CUSTOMER A
2. Customer A

If i bulk import number 1 and number 2 already existed in Zendesk, it will duplicate the account so i have number 1 and 2 in Zendesk. However if i was to add number 1 as you would normally to add an organization, and number 2 already existed it would tell me this organization already exists and would not allow to duplicate the account.

Please can this be reviewed so we don't have duplicate accounts being imported? 

Posted Jul 19, 2021 · Lisa Anders

0

Followers

2

Votes

0

Comments


Lisa Anders commented,

CommentUsing Built by Zendesk apps

Hi, 

I have 2 email addresses and 2 groups associated with 1 brand, I have switched on the "apply email to group mapping on all open tickets" and then set up my default email addresses for my groups correctly, however my ticket seems to be sticking with the 1 group and not switching automatically when a the ticket is moved to the other group and this group replies. So will we have to manually update the "select an address" when more than 1 group is associated with a brand?

Thanks,
Lisa

View comment · Posted May 17, 2021 · Lisa Anders

0

Followers

0

Votes

0

Comments