Luma Lopes

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket Field Tooltips in Agent Workspace

+1 Any update? 

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• Luma Lopes
• Created May 09, 2022 19:34
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Unable to use Side Conversations to send Slack messages to individuals (via DM) or tag individuals

It would be an absolute gamechanger for Zendesk use case of internal stakeholder support in a company (HR, IT). Today I implemented integrations to create tickets in Zendesk from Slack Workflows an...

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• Luma Lopes
• Edited April 22, 2022 20:53
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need a placeholder for satisfaction reason

same use case here

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• Luma Lopes
• Created January 27, 2021 13:49
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore - Audit Log with list of changes

Hi!  We have the same problem here. We restricted the editor permission but there's always the risk of accidental edit, and we never know who did it. 

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• Luma Lopes
• Created January 27, 2021 12:15
• 4 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

Any updates?  

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• Luma Lopes
• Created January 12, 2021 14:21
• 1 vote