Luma Lopes

1. Community
2. Feedback - Ticketing System (Support)
3. Unable to use Side Conversations to send Slack messages to individuals (via DM) or tag individuals

Hi, Chris Drylie. Are you still interested in talking about this use case? I'm happy to help. You can also reach the CSM of the account I manage, she's aware of this use case as well. Thanks!

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• Luma Lopes
• Created June 14, 2022 13:57
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Unable to use Side Conversations to send Slack messages to individuals (via DM) or tag individuals

It would be an absolute game-changer to a company's "internal stakeholder support" use case (HR, IT). Today I implemented integrations to create tickets in Zendesk from Slack Workflows and would be...

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• Luma Lopes
• Edited June 14, 2022 13:54
• 0 votes

1. Community
2. Feedback - Admin Center
3. Exporting Team member list

+1

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• Luma Lopes
• Created June 10, 2022 13:46
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket Field Tooltips in Agent Workspace

+1 Any update? 

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• Luma Lopes
• Created May 09, 2022 19:34
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need a placeholder for satisfaction reason

same use case here

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• Luma Lopes
• Created January 27, 2021 13:49
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore - Audit Log with list of changes

Hi!  We have the same problem here. We restricted the editor permission but there's always the risk of accidental edit, and we never know who did it. 

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• Luma Lopes
• Created January 27, 2021 12:15
• 8 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

Any updates?  

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• Luma Lopes
• Created January 12, 2021 14:21
• 1 vote