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Peter Rittau

Joined Apr 15, 2021

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Last activity Dec 13, 2024

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ACTIVITY OVERVIEW

Latest activity by Peter Rittau

Peter Rittau commented,

Community comment Feedback - Ticketing system (Support)

I would like the row in the VIEW to be displayed in BOLD or different colour depending on certain values (e.g. Organization is = Company1 - text is red and backgroung is yellow) or to have a different background, for example green if TAG contain customer.

View comment · Posted Aug 28, 2024 · Peter Rittau

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Peter Rittau commented,

CommentUsing help center search

Does the always have to be first after or can it be anywhere between ?

 

View comment · Posted Jun 27, 2024 · Peter Rittau

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Peter Rittau created a post,

Post Discussion - Artificial Intelligence

I am in search of information if the predictions are learnable.
I would like to know if intent, language or sentiment changes for future tickets after a manual fix. Or if it always stays the same.
 

Posted Jun 20, 2024 · Peter Rittau

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Peter Rittau commented,

CommentTicketautomatisierung und Zusammenarbeit

I would like to use the conversation summary as information for macros. how can I implement this? what is the name of this field that I can include?

View comment · Posted Jun 06, 2024 · Peter Rittau

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Peter Rittau commented,

CommentTicket automation and collaboration

+1 more for direct messaging

View comment · Posted Apr 18, 2023 · Peter Rittau

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Peter Rittau commented,

CommentBenutzerverwaltung

Hallo,

für bestimmte Felder möchte ich eine Art von visuellen Bewertungen darstellen.

Ich kann das mit einem Dropdown Feld und entsprechenden Beschreibungen realisieren ( zum Beispiel: Niedrig, Normal, Standard, Hoch, Wichtig), möchte jedoch versuchen das mit Stern-Bewertung darstellen. 

Daher meine Frage - kann ich das so wie unten abgebildet darstellen? 


 

View comment · Edited Oct 12, 2022 · Peter Rittau

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Peter Rittau commented,

CommentBerichte und Analysen für das Help Center

Ich habe eine hohe Anzahl von Artikel die kein Titel haben.

Was sind das für Artikel?

Wie kann ich die finden?

 

View comment · Posted Oct 11, 2022 · Peter Rittau

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Peter Rittau commented,

CommentTicket basics

Hi,

How to remove icons if i use only E-Mail as communication channel?

 

 

View comment · Posted Sep 29, 2022 · Peter Rittau

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Peter Rittau commented,

CommentTicket customization

I would like to create a similar form like this.

Creating the fields and the conditions is no problem, but what I don't know is how the text is then displayed (green), depending on the pre-selected fields (red).

View comment · Posted Feb 17, 2021 · Peter Rittau

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