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Tina Turner

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Tina Turner

Tina Turner commented,

Community comment Feedback - Ticketing system (Support)

Hello, we have the same feedback from the team. It is essential for them to have visual indicateion (without clicking into a filter view or into a ticket) to see straight away which tickets have received an update  or are new (the little open icon is irrelevant and does not do the job!)

Thanks 

View comment · Posted Feb 18, 2021 · Tina Turner

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Tina Turner commented,

Community comment Feedback - Ticketing system (Support)

Very good suggestion, customer get very confused and upset of the expected strcuture of a mail , especially with expected attachments changes suddenly! 

View comment · Posted Jan 26, 2021 · Tina Turner

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Tina Turner commented,

Community comment Feedback - Ticketing system (Support)

Any news on this?

- we have started to use ZD and in prod we have the "old "version, however in the sandbox we see this new version and we have not only the rpoblem of having to scroll down, you also do not have the "Events" accesible and you need an extra click to switch between internal and external comments... which is to forget.

-

View comment · Posted Dec 03, 2020 · Tina Turner

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Tina Turner commented,

Community comment Feedback - Ticketing system (Support)

Well nothing has happened apparently in 5 years, is there a way now to see a list of all organizations in Zendesk Support? 

View comment · Posted Nov 05, 2020 · Tina Turner

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