Mark Leci
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Last activity
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Activity overview
Latest activity by Mark Leci-
Mark Leci commented,
Hi, we have agent workspace enabled but I do not see the ticket statuses option to enable this. Please let me know if there is additional setup needed that isn't documented, thanks!
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Mark Leci commented,
Natalie Fischer I think you can actually do this today. I believe this is how it would work 1. Create a custom date field for reminder date 2. Add the field to a ticket form and make it required o...
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Mark Leci commented,
There's some misleading terminology used here that has been causing problems for my team. 'Create Reports' allows users to create queries, which implies that queries are reports. That makes sense b...
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Mark Leci commented,
@... sorry I missed this - thank you for your reply! It would be pretty much that criterion that determines if a trigger is safe to remove, which is the reason this is a problem for us because we ...
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Mark Leci commented,
It would be great if this could be implemented sometime soon. Since switching to the agent workspace this has been our biggest source of agent complaints. The default view simply doesn't make sense...
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Mark Leci commented,
Jacquelyn Brewer Thank you for clarifying that this doesn't apply to me! Unfortunately, I've wasted a lot of my time looking into this, attempting to work around the missing options to convert and ...
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Mark Leci commented,
RJ Hines I might be wrong, but I think your graph above is the same problem I'm running into, which is that instead of 'tickets created or solved on x date' you have 'tickets created on x date that...
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Mark Leci commented,
We have only 1 active target that I think needs to be converted, it's a URL target not associated with any app. I wasn't able to convert it before, I assumed because it uses placeholders. When I st...
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Mark Leci created a post,
Fix the process for renaming support groups
We have a variety of teams using Zendesk which sometimes means renaming groups. This causes significant problems in Explore: Renaming the group looks seamless in support, but in Explore it seems t...
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Mark Leci created a post,
Allow Admins to impersonate lower level admins
We currently have about 12 admin roles in our Zendesk instance, and it's sometimes not possible to know what permissions users in those roles will have. An example that came up today was that we we...