Mark Leci
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Last activity
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Activity overview
Latest activity by Mark Leci-
Mark Leci commented,
Hines, RJ I might be wrong, but I think your graph above is the same problem I'm running into, which is that instead of 'tickets created or solved on x date' you have 'tickets created on x date tha...
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Mark Leci commented,
We have only 1 active target that I think needs to be converted, it's a URL target not associated with any app. I wasn't able to convert it before, I assumed because it uses placeholders. When I st...
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Mark Leci commented,
@... thank you for the follow up and the context on future development!
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Mark Leci commented,
I'm actually interested in this for a slightly different reason that could also be solved by another method, but sharing here in case its useful - we have a lot of triggers that add or remove a tag...
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Mark Leci created a post,
Fix the process for renaming support groups
We have a variety of teams using Zendesk which sometimes means renaming groups. This causes significant problems in Explore: Renaming the group looks seamless in support, but in Explore it seems t...
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Mark Leci created a post,
Allow Admins to impersonate lower level admins
We currently have about 12 admin roles in our Zendesk instance, and it's sometimes not possible to know what permissions users in those roles will have. An example that came up today was that we we...
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Mark Leci commented,
We currently have triggers that attempt to manage this by taking some of the values on the followup ticket and assigning it back to the same group. The problem is that we need a trigger to do this ...
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Mark Leci commented,
We'd love to have this too - specifically our need is to pull a report that shows open problem tickets with the subject, count of incident tickets and total ARR (a custom organization field). I can...
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Mark Leci commented,
This has also been a significant problem for us since changing to the new agent experience. We weren't aware of it up front as a limitation, which is unfortunate but since our priorities and metric...
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Mark Leci created a post,
See the last time a trigger was used
We have a very large number of triggers in the system from 5+ years of Zendesk usage under multiple different admins. It's quite possible that some of these triggers can be removed, but it's extrem...