Mark Leci
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Recent activity by Mark Leci-
Natalie Fischer I think you can actually do this today. I believe this is how it would work 1. Create a custom date field for reminder date 2. Add the field to a ticket form and make it required o...
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There's some misleading terminology used here that has been causing problems for my team. 'Create Reports' allows users to create queries, which implies that queries are reports. That makes sense b...
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@... sorry I missed this - thank you for your reply! It would be pretty much that criterion that determines if a trigger is safe to remove, which is the reason this is a problem for us because we ...
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It would be great if this could be implemented sometime soon. Since switching to the agent workspace this has been our biggest source of agent complaints. The default view simply doesn't make sense...
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Jacquelyn Brewer Thank you for clarifying that this doesn't apply to me! Unfortunately, I've wasted a lot of my time looking into this, attempting to work around the missing options to convert and ...
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RJ Hines I might be wrong, but I think your graph above is the same problem I'm running into, which is that instead of 'tickets created or solved on x date' you have 'tickets created on x date that...
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We have only 1 active target that I think needs to be converted, it's a URL target not associated with any app. I wasn't able to convert it before, I assumed because it uses placeholders. When I st...
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@... thank you for the follow up and the context on future development!
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I'm actually interested in this for a slightly different reason that could also be solved by another method, but sharing here in case its useful - we have a lot of triggers that add or remove a tag...
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With this reworked functionality should you be able to use 'drill in' with a KPI in a dashboard? You used to be able to with the previous functionality, but now that option is gone from my dashboar...