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Peter Ledeboer

Joined Apr 15, 2021

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Last activity Dec 29, 2023

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Latest activity by Peter Ledeboer

Peter Ledeboer created a post,

Post Q&A - Reporting and analytics

I am trying to create a report using the result metric calculation, but for some reason its never showing the calculation. I am simply trying to divide the count(comments) by count(tickets created).

Is there some reason that this is not calculating?

Posted Nov 14, 2023 · Peter Ledeboer

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Peter Ledeboer commented,

Community comment Feedback - Ticketing system (Support)

We use Zendesk to service both external and internal (agents) users. Getting feedback via the CSAT from our Internal users would be very beneficial.

View comment · Posted Jun 01, 2021 · Peter Ledeboer

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Peter Ledeboer commented,

Community comment Feedback - Ticketing system (Support)

+1 for multiselect in organisations and users. We have multiple apps and it would be useful to be able to identify which orgs use which of our apps.

View comment · Posted May 26, 2021 · Peter Ledeboer

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Peter Ledeboer commented,

Community comment Q&A - Reporting and analytics

Hi Taylor

I tried what you said with the second query using the Support: Ticket Updates dataset.

COUNT(Tickets)  does not seem to be an available metric to select in this dataset. Is that a custom metric as well?

View comment · Posted Sep 10, 2020 · Peter Ledeboer

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Peter Ledeboer commented,

Community comment Q&A - Reporting and analytics

Hi. Will Explore be including the option to report on Organisations and custom field data against them that is not linked to tickets being submitted against them?  I would like to be able to create such a report but we have some organisations that have never submitted tickets and therefore their data is not included. This renders the current option of generating a report useless for its intended purposes.

View comment · Posted Sep 03, 2020 · Peter Ledeboer

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Peter Ledeboer commented,

Community comment Feedback - Ticketing system (Support)

We have internal users where they are light agents and requesters. I would like to get their feedback on our support via the CSAT.

 

View comment · Posted May 28, 2020 · Peter Ledeboer

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