Adar Earon
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Last activity
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Activity overview
Latest activity by Adar Earon-
Adar Earon created a post,
Tag every 3rd tickets from the same org/requester
AnsweredHi, Anyone has a suggestion on how to do tag the third ticket from the same requester or organization? I am trying re-route the load between the diffrent groups and send every third a ticket to g...
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Adar Earon commented,
I use this to have a quick snapshot of how many tickets are currently opened for group X. I am onZendesk Suite Enterprise, what is the alternative?
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Adar Earon commented,
Thank you very much CJ! This is very helpful. A follow-up question - how do I filter out the rows with NULL? I am not able to filter it by the "metric filter" as it is not a matric. Any suggestions?
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Adar Earon created a post,
Filter of customer metric
I have a custom metric that COUNT the number of comments for a specific agent on a ticket's topic (custom field)I need to filter out when the count is 1 (and leave 0 and >1). How do I go about it?...