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David Hunter

Joined Apr 15, 2021

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Last activity Apr 18, 2024

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ACTIVITY OVERVIEW

Latest activity by David Hunter

David Hunter commented,

Community comment Feedback - Help Center (Guide)

+1  We would use it for sure.  Resetting the counters after a significant revision is relevant.

View comment · Posted Apr 18, 2024 · David Hunter

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David Hunter created a post,

Post Feedback - Reporting and analytics (Explore)

I was experiencing missing KC articles for a variety of reasons, all turned out to be related to my method of input.  KC articles need to be added directly via a ticket.  I suggest modifying the system to utilize a simple tag.

i.e. any article tagged:

knowledge_capture_brandA 

would appear in Brand A's KC.

Thank you, David

reference: https://support.zendesk.com/hc/en-us/requests/12182281

 

 

 

Posted Dec 21, 2023 · David Hunter

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David Hunter commented,

CommentTicket management

DJ Buenavista Jr., my issue is when they utilize the email channel.  Everything works perfectly if they log in to the portal and submit a request.

 

I am trying to force users to fill out the form and looking for the best practice in getting them to do so.  Is it simply a reply suggesting they log in and fill out the form?  Or, can we embed the form into the reply and say you must populate the required fields and hit submit, or the ticket will not be opened? 

View comment · Posted Jun 29, 2021 · David Hunter

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David Hunter commented,

CommentTicket management

DJ Buenavista Jr.,  thank you for the comments.  So the only option to force form usage is a triggered response asking them to log in and select a form.  I assume embedding form selection/required fields into an autoreply is somewhat tricky?  I would love to see an example of this.

View comment · Posted Jun 23, 2021 · David Hunter

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David Hunter commented,

CommentTicket management

Sorry if I missed this.  How does an emailed ticket respond to Required fields?

View comment · Posted Jun 22, 2021 · David Hunter

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David Hunter commented,

Community comment Feedback - Ticketing system (Support)

Great idea, Samuel.

View comment · Posted Jun 22, 2021 · David Hunter

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