Bonnie Pohlschneider
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Recent activity by Bonnie Pohlschneider-
Thank you for your input Milena Rusanova GfK. The legality of sending personal information to the wrong address is why we have refrained from bringing additional agents into our instance. It's hard...
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We find it interesting that the date on this post now reflects when it was updated (not when it was created), and the comments have been truncated to begin in Feb 2021. This issue has been going on...
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I agree with Meri Miettinen on their response "Another problem with this that we faced recently was that customer wrote the words Out-of-office to the header of the email, so the viable ticket got ...
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+1 from my team as well. Seeing as how this has been going on for 2 years it seems like we need to get this brought to someone's attention. Do we have anyone from Zendesk who can offer an escalatio...
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Our company is too small to house an internal development team and that price tag is outlandish for us as well Beth. We haven't broached the API subject but I'm also interested if anyone else has a...
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That's awesome Graeme! It definitely helps for the initial upload. I realize that we'll end up going the route of the API for constantly changing data but that's a bummer for small companies who do...
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I agree Judd. When we already have the data in a spreadsheet, there should be an easy way to import that into the system. Eliminates human error and makes our lives easier :)
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I love Matthew's idea of being able to download, modify and then upload again. It is much simpler from a data entry standpoint to modify inside a spreadsheet versus a webpage. And for data that fre...