Taylor Choonhaurai
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Total activity50
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Last activity
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Activity overview
Latest activity by Taylor Choonhaurai-
Taylor Choonhaurai created a post,
Sell Feedback
The Zendesk Sell mobile app's syncing with real in time usage is a huge issue. The activity feed does not sync with actual usage (it does not matter if the app is refreshed). Searching within the a...
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Taylor Choonhaurai commented,
The mobile app does not sync in real-time. I've submitted multiple posts about this, the feedback I received from developers is that the mobile app only syncs with 2,500 objects (contacts, notes, e...
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Taylor Choonhaurai commented,
Is there a plan to add triggers to Contacts, not just leads? It would be great if a Visit or Call could be a trigger so the representative can follow up with the outreach.
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Taylor Choonhaurai commented,
What are the certain actions collaborators are notified on? Per the : "The collaborator is notified when certain actions take place on those records."
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Taylor Choonhaurai created a post,
Parent Company - App
Our company uses Parent Company's and Company Hierarchy's extensively. We sometime have 50+ companies under 1 parent. The Zendesk app has a small icon that users accidentally press and delete the ...
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Taylor Choonhaurai commented,
We engage in conversations on platforms and also like to view their profile before entering the store. It is helpful for our team specifically because we are active on social media and like to tag ...
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Taylor Choonhaurai commented,
I agree and believe this would be very helpful. We've added Instagram in as a custom link field but it would be cleaner is all social media was in one spot.
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Taylor Choonhaurai created a post,
Turn off Collaborator Notification
There is no way to turn off collaborator notifications via email or in site. I am adding users to 100+ cards and I'd love to turn it off for them.
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Taylor Choonhaurai created a post,
Batch Editing Collaborators
It would be great is we could add collaborators more efficiently. Currently the only option to edit collaborators is to open every card and add. If we could add/edit them on list view this would be...
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Taylor Choonhaurai commented,
Why is a topmost manager not the person with all the contacts reporting to them? This is not very clear. If everyone reports to the topmost manager, why are there no reportees?