The Original DKNY
Trust me, I'm a "Professional"
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Last activity
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Activity overview
Latest activity by The Original DKNY-
The Original DKNY commented,
Thank you for updating, but just want to point email aliases were in fact defined as SHOULD BE SUPPORTED by SMTP services, servers, and clients. Please read RFC5321 Section 3.9. That was adopted f...
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The Original DKNY created a post,
How to use liquid in a trigger to convert {{ticket.tags}} to create a proper array?
Hello! Working with {{ticket.tags}} in a notify trigger action, I have been unable to convert the string output of {{ticket.tags}} back to an array to send. Are there some examples you can provide...
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The Original DKNY commented,
Anika, Thank you for responding to my pain points shared. Let's get a call scheduled, the risk of a sync disconnect makes this a priority. -Dk
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The Original DKNY commented,
Dwight Bussman, just a bit more snark then... sorry... Is there a product owner at Zendesk brave enough to enter a Zoom with me on this topic and say "This is the state of play and time frame until...
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The Original DKNY created a post,
Salesforce Bidirectional Contact Sync... EVER OR NEVER?
Back pre-Sell, there was a roadmap item for Bi-Directional Contact/Lead sync with Salesforce using the Zendesk provided integration, there are many requests for this feature. Can we get a real up...
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The Original DKNY commented,
SOrry for the snark here, but humor is all I have to explain how frustrating this MASSIVE gap is for Adam and all of us with enterprise monitoring requirements. https://support.zendesk.com/hc/en-...
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The Original DKNY created a post,
The Audit Log is not an actual audit log due to wrong actor names.
To meet the generally accepted definition of what the minimum information an Audit Log requires, we should never see Zendesk in the log for an event like an Agent removing an email domain on the do...
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The Original DKNY commented,
Gorka Cardona-Lauridsen This gap is creating a horrible user experience and leading to lost data on user behaviors and lost agent efficiencies. Is there a known workaround such as using a local ...
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The Original DKNY created a post,
[FEEDBACK] Need a Recipe for changing the Guide Search Results sort order on the results page
My internal and external customers have made it clear that they would prefer our search results to be listed in reverse chronological order as the default experience. All of our product updates wil...
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The Original DKNY commented,
Gorka Cardona-Lauridsen can we get an official response to this request? I can not find any documentation on federated search supporting or not supporting Autocomplete. Autocomplete is a major c...