The Original DKNY

1. Email
2. ...
3. General questions about email and email template
4. Can I use an email alias, distribution list, or Google Group as a support address?

Thank you for updating, but just want to point email aliases were in fact defined as SHOULD BE SUPPORTED by SMTP services, servers, and clients. Please read RFC5321 Section 3.9.  That was adopted f...

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• The Original DKNY
• Created January 12, 2023 18:47
• 0 votes

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Error: Your sync has been disabled due to an error

Anika,   Thank you for responding to my pain points shared.  Let's get a call scheduled, the risk of a sync disconnect makes this a priority.    -Dk  

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• The Original DKNY
• Created August 30, 2022 18:35
• 0 votes

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Error: Your sync has been disabled due to an error

Dwight Bussman, just a bit more snark then... sorry... Is there a product owner at Zendesk brave enough to enter a Zoom with me on this topic and say "This is the state of play and time frame until...

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• The Original DKNY
• Created August 23, 2022 00:49
• 1 vote

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Error: Your sync has been disabled due to an error

SOrry for the snark here, but humor is all I have to explain how frustrating this MASSIVE gap is  for  Adam and all of us with enterprise monitoring requirements. https://support.zendesk.com/hc/en-...

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• The Original DKNY
• Created August 22, 2022 18:50
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Support Federated Search at Instant Search (= include them at Suggestions)

Gorka Cardona-Lauridsen   This gap is creating a horrible user experience and leading to lost data on user behaviors and lost agent efficiencies.  Is there a known workaround such as using a local ...

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• The Original DKNY
• Created February 24, 2022 17:20
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Support Federated Search at Instant Search (= include them at Suggestions)

  Gorka Cardona-Lauridsen can we get an official response to this request?  I can not find any documentation on federated search supporting or not supporting Autocomplete. Autocomplete is a major c...

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• The Original DKNY
• Created February 08, 2022 17:24
• 1 vote

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up the Zendesk for Salesforce integration

Has Bi-Directional Sync for Users and Orgs created in Zendesk to be created in Salesforce been delivered yet?  This feature is still absent as far as I am aware.     

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• The Original DKNY
• Created June 30, 2021 21:20
• 0 votes

1. Agent guide
2. Additional ticket channels
3. Viewing user profiles from Help Center

is there a method to add language preference to the user's profile so they can self manage this setting with out chewing up agent time? 

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• The Original DKNY
• Created June 09, 2021 18:58
• 1 vote

1. Guide
2. ...
3. Supporting multiple languages in Help Center
4. Configuring your help center to support multiple languages

Is there a configuration setting or method to serve off articles in all available language when the end-users language has not yet had the article translated? EG: Bob is a native Esperanto speaker ...

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• The Original DKNY
• Created June 09, 2021 18:50
• 1 vote

1. Account
2. ...
3. Single sign-on
4. Enabling social and business single sign-on (SSO)

Is there a method to restrict different brand access when using SSO, eg:  Staff with an SSO login get X, Y, & Z brand access,  but end-users with SSO only gain access to Brands X & Z. 

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• The Original DKNY
• Created April 27, 2021 19:24
• 0 votes