The Original DKNY
Trust me, I'm a "Professional"
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Recent activity by The Original DKNY-
How to use liquid in a trigger to convert {{ticket.tags}} to create a proper array?
Hello! Working with {{ticket.tags}} in a notify trigger action, I have been unable to convert the string output of {{ticket.tags}} back to an array to send. Are there some examples you can provide...
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Salesforce Bidirectional Contact Sync... EVER OR NEVER?
Back pre-Sell, there was a roadmap item for Bi-Directional Contact/Lead sync with Salesforce using the Zendesk provided integration, there are many requests for this feature. Can we get a real up...
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The Audit Log is not an actual audit log due to wrong actor names.
To meet the generally accepted definition of what the minimum information an Audit Log requires, we should never see Zendesk in the log for an event like an Agent removing an email domain on the do...
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[FEEDBACK] Need a Recipe for changing the Guide Search Results sort order on the results page
My internal and external customers have made it clear that they would prefer our search results to be listed in reverse chronological order as the default experience. All of our product updates wil...
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Zendesk Feedback/Announcements should not from a Support email address
Hello Zendesk! Why is Zendesk sending product feedback and other non-support interaction emails to Us (Zendesk Customers) from an email address that will nearly 100% of the time be caught by ema...
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Guide/HelpCenter - Copy Articles between instances of zendesk and multiple brands
I hate to be an irritant here, but this feature gap is long over due to get properly addressed for Zendesk customers with multiple instances and or brands. Customers with multiple instances need a...
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Audit Logs for Changes to Help Center/Guide/Gather
AnsweredCan anyone from Zendesk clarify or point to any article that explains if or what changes to Help Center & Gather are captured in the Audit logs? As a the public facing KB/Access point I find it o...
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Default Values for RegEx and ALL custom fields
As a Zendesk Admin, there is often a need for a default value on a custom fields like a RegEx field. Since Triggers still do not function with RegEx fields, the need for this functionality is not m...
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Internal Comments on Guide Articles
Hello, It would be very useful to have internal comments on KB articles and Topics that are only visible to agents and light agents. Often content that faces the customer may have related interna...