Harriet Klymchuk
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Last activity
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Activity overview
Latest activity by Harriet Klymchuk-
Harriet Klymchuk commented,
Hi Amy, Thanks for the update, it's good to get the context as to why this isn't being taken forward just yet and I appreciate you taking the time to acknowledge the feedback on here :) Just a note...
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Harriet Klymchuk commented,
+1; I can see this is marked as Planned which is great news, but do we have an idea of timeline for this feature? Tracking agent seats and licence usage is far more fiddly than it should be, and E...
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Harriet Klymchuk created a post,
Seasonal/Rolling Schedules for Guide Articles
I love the schedule feature in Guide, but it'd be great to get some enhancements to this. At the moment it's only possible (as far as I'm aware) to have one publish and one unpublish date for an ar...
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Harriet Klymchuk commented,
Hey Mateusz - not sure if you got a solution to this one but if you did it'd be great to know what it was! We're currently using a combination of tags/automations to identify tickets that were miss...
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Harriet Klymchuk commented,
Hey @... sorry for any confusion! By preview I meant, previewing the theme in Guide (where you edit the templates) rather than looking at it on live. I've just checked one of our banners that's pe...
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Harriet Klymchuk commented,
Hey Kyle, I'll try and help from my experience with this piece :) - Yes, the article needs to be published in order for it to appear to whichever users have permission to view the article. However...
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Harriet Klymchuk commented,
@... Your summary of "I'm not a coder - I just know enough to be dangerous" is very much applicable to me as well (I love that description though and I'll be using that myself more often :D), so I'...
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Harriet Klymchuk commented,
Hey Joshua, It should work in a sandbox. When you preview the changes as an Admin, does your banner show regardless of the publication state of the alert banner article? For example, this is the pr...
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Harriet Klymchuk commented,
A time field would be really helpful for us, as we have teams that are attempting to call customers at a time they have requested, so it really helps to have a field that can be used in the View to...
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Harriet Klymchuk commented,
Hey guys, Adding a +1 to this thread too; the end chat button isn't very clear to users. Add that to the fact that agents cannot force a session to end for a customer and it's causing us problems ...