Phil Williams
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Total activity29
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Last activity
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Member since
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Activity overview
Latest activity by Phil Williams-
Phil Williams commented,
Neither did I until then! Works a treat though :)
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Phil Williams commented,
Actually I've thought of a way round this. If the ticket arrives from a customer with one of our flag fields I can run an trigger to add a warning internal comment and append that immediately belo...
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Phil Williams commented,
Not really sure if that helps or not 😉
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Phil Williams commented,
Hi Brett, Yep but couldn't find an app that ticked my simple boxes. Aware of the customer context panel but it's not quite "in your face" enough for agents to see.
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Phil Williams created a post,
Agent View Banner dependent on customer field
AnsweredWe have a need to clearly display a warning when a customer contacts us that has specific data stored on their customer profile on Zendesk. The reason being is that there are certain restricted act...
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Phil Williams commented,
Yep we use it every day. The key issue most people face is the race condition so you do need to be especially careful about that. If the desk encounters a race condition where the comments are cont...
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Phil Williams commented,
Excellent, not a problem! :)
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Phil Williams commented,
If you set the URL as https://yourdomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[comment][public]=false+ and the Attribute Name as ticket[comment][body] Then this will setup the extens...
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Phil Williams commented,
^^ That's the method we use. Works a treat :)
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Phil Williams commented,
Quite surprised this is still a thing. We had a comment today on one of our posts which was dutifully turned into a ticket but I was surprised when I replied that my response didn't get added to th...