Liz W
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Total activity44
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Last activity
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Activity overview
Latest activity by Liz W-
Liz W commented,
Thanks, Brandon!
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Liz W commented,
OK, that answers my question. Thanks, Brandon! I was thinking primarily about the scenario of an unauthenticated user submitting a ticket via our Help Center ticket form - that is, a "cold" ticket ...
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Liz W commented,
OK. That answers my question. In that case, we don't need a custom page. We've decided to make our Help Center public as you've suggested and then keep all of our articles, except a single "welcome...
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Liz W commented,
Anton, perhaps I'm missing something obvious here, but: is Requester still one of the default ticket fields? If so, how can I find it to include it on a ticket form? We've recently set up a ticket ...
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Liz W commented,
I agree. It's bizarre that something as basic as the requester name isn't an available built-in field, and that there isn't a simple way to have this included as the name in the end user account th...
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Liz W commented,
Dan, that's very helpful. Thank you for your thoughts! I was actually slightly inaccurate before - our Help Center is currently set up as restricted, not closed. Sign-in is required, but users can ...
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Liz W commented,
Jennifer, I'm wondering if you can guide me in something I'm puzzling over. We have a closed Zendesk instance, as our Help Center contains proprietary info about our product intended only for our s...
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Liz W commented,
Yes, thanks so much, Chad! That was very helpful. In case this is useful for anyone else: At first I thought it wasn't working when I tested it, but then I realized I was viewing the list of sectio...
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Liz W commented,
I have this problem too. If a section contains subsections but no free-standing articles (that is, if all articles in that section are contained within subsections), then our Help Center lists the ...
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Liz W commented,
Thanks, Dan! This worked for me.