Liz W
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Recent activity by Liz W-
Thanks, Brandon!
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OK, that answers my question. Thanks, Brandon! I was thinking primarily about the scenario of an unauthenticated user submitting a ticket via our Help Center ticket form - that is, a "cold" ticket ...
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OK. That answers my question. In that case, we don't need a custom page. We've decided to make our Help Center public as you've suggested and then keep all of our articles, except a single "welcome...
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Anton, perhaps I'm missing something obvious here, but: is Requester still one of the default ticket fields? If so, how can I find it to include it on a ticket form? We've recently set up a ticket ...
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I agree. It's bizarre that something as basic as the requester name isn't an available built-in field, and that there isn't a simple way to have this included as the name in the end user account th...
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Dan, that's very helpful. Thank you for your thoughts! I was actually slightly inaccurate before - our Help Center is currently set up as restricted, not closed. Sign-in is required, but users can ...
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Jennifer, I'm wondering if you can guide me in something I'm puzzling over. We have a closed Zendesk instance, as our Help Center contains proprietary info about our product intended only for our s...
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What happens if the customer lost or deleted the verification email? If customers with non-verified accounts request a password, will they be able to verify their account at that point and gain acc...
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Great. That's helpful. Thanks, Beau.
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I'm trying to make sense of this article and the Zendesk Support placeholders reference article and understand whether we can use comment placeholders or not. We would like to be able to include th...