Bruce Klassen

It is odd that I have not heard from anyone from Zendesk about this issue. I would definitely like some context and history about this. I am not even sure if anyone from Zendesk is reading these comments. Odd that this is a customer service application that does not seem to have customer service.

Hi,

I have spent hours trying to get an article formatted in a way that our lawyers crafted it. There were multiple layers of indentation and Terms and Conditions document has some different variations. I still could not get it in the format that the lawyers wanted it so, to meet the timeline, I put it in without indentations or just with the minimal supported indentations. This is a problem in a couple of ways. It could put us in a legal bind if how I crafted the document is different from how the lawyers intended it to be worded. It is also ugly which from a customer experience perspective, is less than ideal. I talked to your support team who gave me a number of articles which basically says that I need to take a course on HTML Web Development to get the tags right. Does that mean I need to changes the tags every time an slightly different format comes in. I also notice, while reading the comments, that this is not an uncommon problem and has been happening for years. This reminds my of how some of the editors worked in the 1980s. 

There must be a way so I do not need to worry about the changing HTML tags to get a document to work. I just pass the document into the editor and it works. The problem is that some of these legal documents have multiple indentations and the Zendesk editor only likes dead simple documents.